Cash App is one of the popular peer-to-peer transaction apps that have revolutionized the way people send and receive money. Besides this, the app allows you to make payments seamlessly. As a result, it has become a go-to option for many people out there. Currently, this app has over 40 million users. Although this app has proved to be a lucrative option for many people, it does not lack some shortcomings. One of them is that your Cash App account can be closed due to one reason or another. As a Cash App user, you may be stranded and helpless as you may want to continue using the platform like before. The good news is that you can now reopen a closed Cash App account in a simple a way. In this article, we shall take a closer look at how you can get started and other related facets.
Reasons of Cash App Account Was Closed Or Blocked
Just like other digital accounts, your Cash App account is not immune to problems such as closure and so forth. In most cases, such scenarios result from violating the policies and terms set by Cash App. If you violate these terms knowingly or unknowingly, be sure that your account will be closed. Besides this, there are other reasons why your Cash App was closed. Some of these reasons include:
1. You have not yet verified your identity
Cash App is one of those digital apps that allow you to send up to $250 per week and receive $1000 without necessarily requiring you to verify your identity. However, if you are fond of sending money frequently, be sure that this app may consider it spam and thus close your account. Therefore, there is a need for you to verify your Cash App account even if you usually use it to send small amounts of money.
2. Failure to provide original documents
Sometimes, you may be lucky to have applied for ID verification on this digital app and then provided the wrong details. However, due to one reason or another, your verification may have been approved. If this app discovers that your details are not genuine, your account is likely to be closed at any time.
3. You are not 18 years and above
It is imperative to note that Cash App normally allows individuals who are 18 years and above to open an account. If you are below this age and you were using this digital app in the past, your account may get closed.
4. You are not a citizen of the USA or UK
If you want to use this platform to send and receive money, you should ensure that you are either a resident of the US or UK. In case you are not a resident of either of these two counties and you still use this platform to transact, your account is likely to get closed or banned.
5. Involvement in scams and fraud
Scams and fraud are some of the unethical activities that can make your account to get closed. Therefore, there is a need to refrain from such dubious activities if at all you want to continue using this Cash App for all your transaction needs.
6. Using a fake or expired bank account
If you provided an expired bank account or even linked a fake bank account with this app, be sure that your account will be closed. In addition, linking an expired debit or credit card with this app can make your account to be closed or banned.
7. Too many login attempts
Sometimes, you may want to access your Cash App account, but you can hardly remember your account details. These include the username and password. If you try to sign in several times with the wrong details, your account may be closed.
This is because the system will perceive you as an imposter who wants to hack someone’s account. Therefore, there is a need to reset your password every time you discover that you have forgotten it.
8. Someone else is trying to access your account
If the Cash App team discovers that someone is accessing your account or your account details have leaked, your account may be closed to prevent fraud and other monetary crimes.
What Happens When A Cash App Account Is Closed?
Although there are many reasons why your Cash App account may get closed, it takes a while before this action is effected on your account. After getting your order, your account will take about 4 to 6 days before it gets closed.
During this period, the Cash App team will be checking your account details. Also, Cash app will also try to settle down any pending transactions that might be on your account and return any remaining money to the bank account that has been linked to the account.
For instance, if you had submitted the wrong documents or had engaged in fraud, it will be closed. Once your account is closed, you will not be able to send or even receive money like before. Generally, your Cash App will stop working.
How Can I Reopen A Closed Cash App Account?
If your Cash App account was closed due to one of the reasons we have mentioned above, chances are that you are wondering how you can reopen the account so that you can continue using it. The good news is that this is possible. All you need to do is to contact Cash App’s customer support team, and you will be good to go. Here are the steps to get started:
- Open the Cash App on your device and then create a new account
- Once you have created a new account, tap the profile icon that you will see on your screen.
- On the left side of your screen, you will see the ‘Support’ option. Click it
- Choose the ‘Something Else’ option and then choose the ‘Cant Access Account’ option.
- Tap on the ‘Contact Support’ option
Once you tap the ‘Contact Support’ option, you will be able to reopen your Closed Cash App account. However, you need to give the required details so that the Cash App support team can reactivate it for you. This process can take about 3 to 4 days for it to be complete.
Common Issues Cash App Users Face
There are a plethora of issues Cash App users face. As a Cash App user, there is a need for you to know them so that you can stay alert. Some of these problems include:
- Unable to withdraw cash card
- Cash App login not working
- Cash App down
- Problems whenever you try to use your Cash App account with a new device
- Facing difficulty whenever you want to link your bank account to Cash App
- Problems whenever you want to order your Cash App card.
- Change routing number on Cash App
In case you encounter any of these problems, contact the Cash App official support team, and all these issues will be addressed on the go.
What Are The Various Ways You Can Contact The Cash App Support Team?
If you have an issue with your Cash App account, you can reach out to the customer support team through a number of ways. Some of these ways include:
- Visit the Cash App website by clicking https://cash.app/ and have a live chat with the customer support team.
- Launch the Cash App on your phone or tablet and then contact the customer support team from that platform.
- Email the customer support team. You can visit https://cash.app/international and get started. It is important to note that this URL will only work optimally for you if you are a resident of UK or USA.
- Contact them on phone by dialing +1 844 772 6726
What happens if I transfer money to a closed Cash App account?
If you try to transfer money to a closed Cash App account, the transaction will not be successful as such transfers usually get rejected. The funds will be returned to your account as the system will detect that your account has been closed. Remember that all orders are sent through the system which has to establish whether the recipient’s account is active or not.
Why did Cash App cancel all my payments?
It is imperative to note that Cash App monitors all users’ accounts, and if it suspects something unusual or out of the ordinary, the system will cancel all the transactions in a bit to curb potential fraud or scam. By doing so, you will not be charged, and your account will be safe.
Can I open another Cash App account?
Yes. You can go ahead and open a new Cash App account. However, you need to use a different email address, mobile number and bank account.
Reopen a closed Cash App account is not as difficult as it seems. You just need to contact the customer support team via an email, toll-free number or live chat, and you will be able to address your issue. Once your account is active, you can continue to use it for transaction purposes like you used to. More importantly, watch out for the scenarios we have illustrated above so that your account does not get closed again. Consider the procedure and ideas we have mentioned above, and you will not regret it.